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ServiceNow Connector Release Notes

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Guide: ServiceNow Connector User Guide

6.18.6

October 6, 2026

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

These libraries are upgraded to address reported security vulnerabilities:

  • The jsoup library is upgraded to version 1.23.2.

  • The gson library is upgraded to version 2.14.0.

  • The commons-io library is upgraded to version 2.22.0.

  • The guava library is upgraded to version 33.6.0-jre.

  • The neethi library is upgraded to version 3.2.4.

  • The Apache CXF libraries are upgraded to version 3.6.12.

  • The jaxb-runtime and jaxb-api libraries are upgraded to version 2.3.1.

W-24123989, W-24326375, W-3300013

6.18.5

August 10, 2026

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

These libraries are upgraded to address reported security vulnerabilities:

  • The spring-beans, spring-context, and spring-expression libraries are upgraded to version 6.2.19.

  • The jsoup library is upgraded to version 1.23.1.

W-23623404

6.18.4

June 12, 2026

What’s New

  • ServiceNow Connector now supports the Australia API release.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, Zurich, and Australia

OpenJDK

8, 11, and 17

6.18.3

June 1, 2026

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, and Zurich

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

This release includes general security fixes.

W-22237178

6.18.2

April 12, 2026

What’s New

  • ServiceNow Connector now supports the Zurich API release.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, Yokohama, and Zurich

OpenJDK

8, 11, and 17

6.18.1

December 20, 2025

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, and Yokohama

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

The org.springframework:spring-beans library is upgraded to 6.2.11.

W-20593332

The org.springframework:spring-context library is upgraded to 6.2.11.

W-20622326

The commons-io:commons-io library is upgraded to 2.19.0.

W-20593114

The org.apache.commons:commons-text library is upgraded to 1.14.0.

W-20622326

6.18.0

August 15, 2025

What’s New

  • ServiceNow Connector now supports the Xanadu and Yokohama API releases.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, Washington, Xanadu, and Yokohama

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

These libraries are upgraded to address reported security vulnerabilities:

  • The org.mule.connectors:mule-soap-engine library is upgraded to version 1.10.2.

  • The org.mule.connectors:mule-http-connector library is upgraded to version 1.10.3.

  • The org.springframework.spring-expression library is upgraded to version 5.3.39.

  • The com.google.code.gson:gson library is upgraded to version 2.13.1.

  • The commons-beanutils:commons-beanutils library is upgraded to version 1.11.0.

  • The commons-io:commons-io library library is upgraded to version 2.19.0.

  • The org.yaml:snakeyaml library is upgraded to version 2.4.

  • The org.apache.commons:commons-lang3 library is upgraded to version 3.18.0.

W-18981319

6.17.1

March 19, 2025

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

The commons-collections:commons-collections library version 3.2.2 is excluded to address reported security vulnerabilities.

W-16863227

6.17.0

February 26, 2025

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

This release includes general security fixes.

W-17345882

6.16.1

October 1, 2024

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)

OpenJDK

8, 11, and 17

Fixed Issues

Issue Resolution ID

The org.mule.connectors:mule-soap-engine library is upgraded to version 1.9.3 to address reported security vulnerabilities.

W-16841974

6.16.0

April 24, 2024

What’s New

  • This connector is now FIPS 140-2 compliant.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)

OpenJDK

8, 11, and 17

6.15.0

March 7, 2024

What’s New

  • ServiceNow Connector now supports the Utah, Vancouver, and Washington API releases.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default)

OpenJDK

8, 11, and 17

6.14.1

January 23, 2024

What’s New

  • This connector is now compatible with Java 17.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)

OpenJDK

8, 11, and 17

6.14.0

April 19, 2023

What’s New

  • The Invoke operation now contains the Allow Empty Value field, which enables you to clear a specific field with a null or empty value for the update operation.

  • The OAuth 2.0 Authorization Code connection now contains an optional State field.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)

OpenJDK

8 or 11

6.13.0

January 10, 2023

What’s New

  • ServiceNow Connector now supports the Tokyo release.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default)

OpenJDK

8 or 11

6.12.1

December 12, 2022

What’s New

  • The org.apache.commons library is upgraded to version 1.10.0.

  • The org.springframework library is upgraded to version 5.3.20.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default)

OpenJDK

8 or 11

Fixed Issues

Issue Resolution ID

The New/Updated Record source now picks up messages for all appropriate timestamps.

W-12176039

Sudden disconnections in high workload scenarios no longer occur.

W-12035222

The org.apache.commons library is upgraded to version 1.10.0 to address reported security vulnerabilities.

W-11913979

The org.springframework library is upgraded to version 5.3.20 to address reported security vulnerabilities.

W-12150392

6.12.0

September 27, 2022

What’s New

  • ServiceNow Connector now supports the San Diego release.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default)

OpenJDK

8 or 11

6.11.7

August 31, 2022

What’s New

  • The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities.

W-11662365

6.11.6

August 25, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

The connector no longer creates SoapClients for subsequent requests to ServiceNow when there are multiple credential variables in the MEL expression.

W-11384532

6.11.5

August 19, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

The Read Timeout field is updated from 5 seconds to 15 seconds to avoid timeouts on large tables.

W-11601586

6.11.4

August 2, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

Some display names now use title case instead of sentence case.

W-10575461

6.11.3

June 15, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

This release includes only non-user-impacting changes.

6.11.2

May 10, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

The connector now loads all available tables automatically, however, you can still use the user table override to access tables that do not load.

W-10919969

Fixed reported security vulnerabilities by upgrading the Spring Beans dependency from org.springframework:spring-beans:5.3.17 to org.springframework:spring-beans:5.3.19.

W-10981860

Fixed reported security vulnerabilities by upgrading the Spring Context dependency from org.springframework:spring-context:5.2.7.RELEASE to org.springframework:spring-context:5.3.19.

W-11001899

6.11.1

April 11, 2022

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

Fixed reported security vulnerabilities by upgrading the Spring Beans library from org.springframework.spring-beans:5.2.7 to org.springframework.spring-beans:5.3.17.

W-10933795

Fixed reported security vulnerabilities by upgrading the Spring Expression library from org.springframework.spring-expression:5.2.7 to org.springframework.spring-expression:5.3.17.

W-10920482

6.11.0

October 28, 2021

What’s New

  • Added support for the ServiceNow Rome release.

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default)

OpenJDK

8 or 11

6.10.2

October 4, 2021

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)

OpenJDK

8 or 11

Fixed Issues

Issue ID

Removed the vulnerabilities caused by the XMLSec library.

CONN-8936

6.10.1

August 3, 2021

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)

OpenJDK

8 or 11

Fixed Issues

  • WSDL files are now stored in a temporary directory to prevent storage leakage. (SE-19180, SE-21870)

6.10.0

July 19, 2021

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)

OpenJDK

8 or 11

New Features

  • Added the On New/Updated Record source.

6.9.1

June 3, 2021

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)

OpenJDK

8 or 11

Features

  • None.

Fixed Issues

If you did not enter credentials on the Transport tab when configuring the connector, the connector returned a NullPointerException when testing the connection. This error occurred even if you entered credentials on the General tab. You can now enter credentials on the General tab only. (CONN-2986 and CONN-8307)

Known Issues

  • None.

6.9.0

March 18, 2021

Compatibility

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default)

OpenJDK

8 or 11

Features

Added support for the ServiceNow Quebec release.

Fixed Issues

  • None.

Known Issues

  • None.

6.8.0

December 11, 2020

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default)

OpenJDK

8 or 11

Features

Added support for using the Encoding field.

Fixed Issues

  • None.

Known Issues

  • None.

6.7.0

October 13, 2020

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default)

OpenJDK

8 or 11

Features

Added support for the ServiceNow Paris release.

Fixed Issues

  • None.

Known Issues

  • None.

6.6.1

September 4, 2020

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default)

OpenJDK

8 and 11

Features

Multiple libraries are updated to the latest versions.

Fixed Issues

  • None.

Known Issues

  • None.

6.6.0

May 13, 2020

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default)

JDK

8

Features

This release contains the following new features and enhancements:

  • Support for the ServiceNow Orlando release

  • Support for using display value as a parameter

  • Multiple libraries were updated to the latest versions

Fixed Issues

  • None.

Known Issues

  • None.

6.5.0

February 28, 2020

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)

JDK

8

Features

  • Support for WS-Security 1.1 was added.

  • Support for OAuth 2.0 authentication was added.

Fixed Issues

  • None

Known Issues

  • Metadata does not work with the OAuth 2.0 connection.

  • The OAuth dance does not work with Mule 4.1.6. You must use Mule versions 4.1.5 or 4.2.1 and later.

6.4.1

November 29, 2019

Application/Service Version

Mule

4.1.1 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)

JDK

8

Features

  • None

Fixed Issues

  • The issue with getting illegal XML characters in the payload when using a Windows operating system is fixed.

  • The issue with the connector not fetching metadata for the Service and Operation parameters is fixed.

6.4.0

October 3, 2019

Application/Service Version

Mule

4.1.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default)

JDK

8

Features

  • Added support for the ServiceNow New York release.

6.3.0

July 2019

Application/Service Version

Mule

4.1.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston and Madrid — Default is Madrid

JDK

8

Features

  • Now supports the ServiceNow Madrid release.

6.2.2

January 15, 2019

Application/Service Version

Mule

4.1.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston

JDK

8

Fixed Issues

  • Fixed error in mapping on response of the connection.

6.2.1

November 9, 2018

Application/Service Version

Mule

4.1.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston

JDK

8

Fixed Issues

  • Fixed thread leakage.

6.2.0

March 14, 2018

Application/Service Version

Mule

4.0.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston

JDK

8

Features

  • The ServiceNow connector now supports the ServiceNow Kingston release.

Fixed Issues

  • Fixed the test connectivity.

6.1.0

December 22, 2017

Compatibility

The ServiceNow connector 6.0.0 is compatible with:

Application/Service Version

Mule

4.0.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta — Default is Jakarta

JDK

8

Features

  • Updated to support the ServiceNow Jakarta release.

6.0.0

November 18, 2017

ServiceNow Connector is available on Mule 4.0. No new updates.

Compatibility

The ServiceNow connector 6.0.0 is compatible with:

Application/Service Version

Mule

4.0.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, and Istanbul — Default is Istanbul

JDK

8

Features

This version is compatible with Mule 4.0.0.

See Also